Ways to Get Help

We’d like to make it easy for you to find the help you need and to give us feedback.  Here are different ways to find help.

• Veeva Clinical Data Help: Learn how to use Veeva EDC and CDB.
• Veeva Connect: Join a product community and engage with other members.
• Customer Support Portal: Receive personalized assistance.

Veeva Clinical Data Help

As Veeva works to improve Veeva Clinical Data, we also write and update the articles in Veeva Clinical Data Help, ensuring that up-to-date information is always available.  These articles include background information on features and step-by-step instructions for using the application.

To access Veeva Clinical Data Help, choose Help from the menu in the upper right corner of any Vault page and click a link under Help Documentation. This menu also allows you to access the Log out option. 

Veeva Connect

We believe the best way to improve our product is by engaging in an ongoing conversation with users. With Veeva Connect, you can join a product community and easily ask a question, share a feature idea, or identify a problem. You can also view community news and announcements. Vault product experts moderate the product community, answer your questions, discuss feature ideas, and work to fix the issues you identify.

Customer Support Portal

Use the Vault Customer Support Portal to submit a case and get personalized support.  If you have an urgent issue, such as Vault being unreachable, you can call Veeva Systems at (925) 452-6500, choose “Support” (3), and leave a message.  This will page someone on the site operations team to respond as quickly as possible.